"Seeking a position with an organization where I can apply my experience and successes in Account Management, Customer Success and SaaS Solutions Implementation & Deployment."
 

• 25+ years of Account Management and Customer Success experience, 15+ years in SaaS-type model, specifically E-Learning and Governance Board Portals

• Effectively managed long-term client lifecycle to monitor health of client, identify and mitigate risk, promote adoption and identify upsell opportunities through regular outreach and business reviews

• Consistently met annual retention quota and 100+% of upsell quota

• Proven ability to nurture client relationships at all levels of an organization, from Board of Director members to C-suite executives to day-to-day users

• Familiarity with delivering and executing contracts for renewals and upsells

• Multiple successes with implementation and deployment of various web-based products (e.g. E-Learning Learning Management Systems and Board Portals) to a wide range of client profiles, varying from small, non-profit organizations to multi-national enterprise clients

• Project Management for key clients, ranging from training deployments to data exchange projects to course customization; working interdepartmentally and with external vendors to successfully fulfill client requirements

• Impeccable attention to detail

• Flexibility in working in a team environment and independently, remotely and in-person

• Professional communication (written and verbal) and interpersonal skills

• Naturally curious, always looking to understand how things work and how to improve

• Notary Public for the State of California